A router, or switch is at the end of the day nothing more than a simple computer tasked with routing data.
Computer goes wrong - how do you fix it nine times out of ten? Switch it off and on again.
Modem on the other hand is just a converter - data to sound and sound back to data again. In Virgins case, data to light and light back to data again.
It is just a cog in the network stack.
My Virgin Modem has shown active all day - but i have had to reset the router on 3 occasions and it has managed to restore itself without help on 3 or 4 more occasions.
The most reliable connection has been my wife's PC running Windows Vista. Both the iMac and Macbook have suffered the most and been most prone to needing a restart.
Windows handles internet and data access differently to Mac's - and anything Apple. In many ways it is a curse - but sadly, today it seems to be a blessing.
It seems to fall over my end on the security set up - keep being asked for network password.
Through all of the issues, the router has shown itself to be working normally and the modem has not given any hint of a problem.
Actually, now i think of it, Eileen has been staying at a friends whose internet access is not working (hence Mick picked IOTW) - i forgot to ask if that is Virgin as well...
Your router takes it's IP address off the modem and then issues its own IP addresses for your network. They are linked.
Lose the IP address off the modem - and the router is screwed. Remember, to the modem this may only be a milisecond for which it can recover - but your router may not.
I'm still going with flakey Virgin Internet which is bringing down your home network.
Always the same - you have to unplug router and modem (and switch) and leave them off for about 30 - 60 sec. Switch on and sync modem. Then connect, switch on and sync router - and then the switch.
Has to be done in that order. Go out of sync - and you've lost it.
I'm now having issues here because the wife has swapped out the sim card on the Blackberry...
Not a good Virgin day!!!!
I accept it is frustrating - even bloody annoying - but i'm sure from what you've said - that's where it is going wrong.