What annoyed you today?

[Oldboy]

My Bosch fridge door handle has broken, well within the 2 year warranty. Customer service tell me plastic parts are not covered (how much of it is not made of plastic?) & I will have to pay for an engineer to fix it or they can send the part to fix it myself. 

Rubbish! The product is fully covered including plastic. If it broke then it couldn't have been strong enough and sounds like a design fault. Get on to them again and if they won't play ball speak to trading standards/CAB. 

[jinky]

yeah give them a bit more stick - Bosch should be bigger than that and at least send you the part free which should be easy to fix. I broke the plastic cover off the screw tightening my Velbon Sherpa tripod centre column. My fault over tightening it and I called them asking how much to replace. They sent me two free my return post with no quesion of paying for postage / parts and I had had it more than 2 years. That`s customer service that makes you think - nice company! Ask to talk to a supervisor / manager and don`t take no if it is under warranty. Has to me merchandisable quality which would mean outliving their own guarantee at least!

[spinner]

I will have to pay for an engineer to fix it

An engineer? Is that what they call a guy in overalls with a screwdriver? I had to get a University degree to be called an engineer (which I never did complete).

[bones615]

Well it all worked out in the end, after calling to cancel the engineer (they ignored my email request) a very friendly chap called to confirm the cancellation, told him the reason & he was shocked. He promised to do the repair FOC and would we like him to come, arrived today as promised, handle repaired in 5 min flat, bill for £0 & he even promised to put in a complaint himself and made notes on the paperwork to that effect.
If it had been chargable £85 + part!!!!!
Looks like Bosch customer service are useless but the engineers are the dogs danglies.

Simon

[Oldboy]

Well it all worked out in the end, after calling to cancel the engineer (they ignored my email request) a very friendly chap called to confirm the cancellation, told him the reason & he was shocked. He promised to do the repair FOC and would we like him to come, arrived today as promised, handle repaired in 5 min flat, bill for £0 & he even promised to put in a complaint himself and made notes on the paperwork to that effect.
If it had been chargable £85 + part!!!!!
Looks like Bosch customer service are useless but the engineers are the dogs danglies.

Simon

Great.   

[bones615]

Well it all worked out in the end, after calling to cancel the engineer (they ignored my email request) a very friendly chap called to confirm the cancellation, told him the reason & he was shocked. He promised to do the repair FOC and would we like him to come, arrived today as promised, handle repaired in 5 min flat, bill for £0 & he even promised to put in a complaint himself and made notes on the paperwork to that effect.
If it had been chargable £85 + part!!!!!
Looks like Bosch customer service are useless but the engineers are the dogs danglies.

Simon

Great.   

And given me an extra 6 months useless warranty, and tried to make out they did me a favour by not cancelling the engineer.

[spinner]

Had to go fetch my laptop back from local repair person. Put it in a week ago, he said he'd call the next day with his assessment. No call, next day, day after, etc. Dropped in Monday said he was still trying to diagnose problem and would call Tues. No call. Finally today I go see him and he says he's waiting for a part that he needs to have to test my problem. He couldn't have called like he promised and told me that? I'd have been patient but no he had to lie to me twice.

[Alfonso_Frisk]

My lapppy giving me the blue screen of death for the 3rd time in as many months
I cant find anything obvious wrong and the disk check returns nothing
Event viewer also looks ok (although its mostly DD to me )
Only thing running at the time was firefox here and adaware doing a full scan and in to its 5th hour
Looks like a part of me recent redundo will have to be put aside for a new one (wifey permitting of course)

[picsfor]

what M$ OS are you working with?

[Alfonso_Frisk]

Using xp pro on this machine

[spinner]

Using xp pro on this machine

How big is your harddrive that adware was taking 5 hrs. to scan it? And while I'm asking how much memory's installed?

[spinner]

Microsoft and a big box electronic's chain. Microsoft is pushing the new xbox and Kinect as a bundled purchase. They have 2 versions, one with 4 gig flash memory and no hard drive and one with a 250 Hard drive installed. It has 5 USB ports which is something they're pushing as a feature.
My daughter buys one of the 4 gig ones. Microsoft sells a 250 gig "xBox 360 Hard drive" for an extra $150. Why would one buy it I ask myself, when you can buy an external 1 TB drive for $90. Why else would the xbox have 5 USB ports? Well, it turns out the 4 gig unit won't play any of the older games without a Hard drive and it also turns out that it won't allow an 'external' hard drive to be used. Now both my daughter and I did some googleing before she bought this, we knew she need a hard drive to play her old games but I have several USB externals. So we though all was tickety boo. Nope. It wasn't until we googled some more I discovered that MS has set this thing up so that only their "xbox 360 Harddrive" will function inside this. They've somehow tweaked the drive to specialize what reads it. One site went as far as calling it a SCAM by microsoft.

Here's where the electronic box store comes in, both in print and online they advertised this 4 gig flash memory was a Hard drive, we contacted their customer service and they acknowledge the error and apologized, so, my daughter takes the thing back to the store with the intention of upgrading to the box with the Hard drive in it. She runs into some tw*t who talks to her like she's an idiot. First he insists the 4 gig is a hard drive then goes on to tell her that no way would either of the new xbox 's play older games so she was wasting her time with an exchange. Since she'd bought new games that only work with this Kinect attachment she came home, thinking she'd read something incorrectly. The box it came in, MS own web site and several posts on Gamer sites confirmed our information was correct. Today we both went back to the store, to discover they couldn't do the exchange because there are no xBox 360's with internal Hard drives available anywhere in town. So the sales guy she talked to, was either an F'n idiot, and F'n liar or both. We got her money back and they've lost a customer.  

[Mick]

Spin, they do a hard drive as a separate upgrade, (about £79 ) over here, I think. http://www.xbox.com/en-GB/Xbox360/Accessories/HardDrives/Home  That said you'll normally find it cheaper to buy the 250gb package in the first place rather than upgrade.

I agree about the rip off thing though, we have a couple of the older Xbox 360's one dead elite, and one cheaper arcade console, the hard drive was swappable between the two.   Now if we have to replace the console again, we can't use the hard drive from the old box as it won't fit. 

[Alfonso_Frisk]

Using xp pro on this machine

How big is your harddrive that adware was taking 5 hrs. to scan it? And while I'm asking how much memory's installed?

Adaware always takes that long when completing a full a scan and on all 3 of my systems. I only do a full scan once a month, and a quick scan weekly
here is a brief run down of my set up
Partitions:
      C: (FAT32)                                        68659 MB (16950 MB free)
      D: (FAT32)                                        41773 MB (12194 MB free)
      Total Size                                        107.8 GB (28.5 GB free)
      System Memory                                     896 MB
      BIOS Type                                       AMI (10/23/07)

[spinner]

Using xp pro on this machine

How big is your harddrive that adware was taking 5 hrs. to scan it? And while I'm asking how much memory's installed?

Adaware always takes that long when completing a full a scan and on all 3 of my systems. I only do a full scan once a month, and a quick scan weekly
here is a brief run down of my set up
Partitions:
      C: (FAT32)                                        68659 MB (16950 MB free)
      D: (FAT32)                                        41773 MB (12194 MB free)
      Total Size                                        107.8 GB (28.5 GB free)
      System Memory                                     896 MB
      BIOS Type                                       AMI (10/23/07)

Maybe PC configurations are a bit different from laptops then, My home PC would take about 4 and half hours and it was 500 gigs. main drive, 2 500 gig externals. I'm thinking it's a memory problem if Checkdisk shows all okay. I prefer to use the manufacturer's diagnostic programs run in DOS and a quick run through on Memtest. I find windows own stuff a bit clunky and difficult to navigate. If you can boot your laptop from CD I highly recommend you Google Hiren's boot disk or UBCD burn the iso's to CD's and run them. Both have tons of diagnostic software. Hiren's will actually let you boot into a Faux WinXP setup (it's actually Linux disguised) that might be a little more comfortable to root around with. It's all free just takes up your time.